Refund Policy

1. Nature of Services

The website medfitcoach.com, operated by Medfitcoach Ltd, provides online personal coaching services, including but not limited to:

• Individual or group coaching sessions
• Personal development programs
• Access to digital content, including documents, videos, and tools
• Remote personalized support

Pre-created digital products

MedFitCoach may also sell pre-created self-guided digital products, such as downloadable workout programs, recorded exercise demonstrations, printable trackers, templates, and general fitness education guides. These products are delivered digitally after successful payment and do not include personalized coaching, live calls, custom workout planning, private messaging support, personal check-ins, or individualized medical or nutrition advice.

2. No Right of Withdrawal (Personalized Digital Services)

In accordance with applicable UK regulations and Article 16 of the EU Directive 2011/83/EU, as transposed, the right of withdrawal does not apply to:

• Services fully performed before the end of the withdrawal period, where execution has begun with the consumer’s prior express consent;
• The supply of digital content not provided on a tangible medium, such as videos, eBooks, or platform access, where execution has begun with your prior express consent and acknowledgment of waiver of the right of withdrawal.

Therefore, no automatic refunds are provided for services that have already been delivered or started, including:

• Coaching sessions already completed or started
• Digital content already delivered or accessed
• Pre-created digital products where files, links, videos, templates, platform access, or download access have already been provided
• Activated packages or subscriptions

3. Refund Conditions

Partial or exceptional refunds may be granted at the sole discretion of Medfitcoach Ltd in the following cases:

• Cancellation before service start: If you cancel at least 24 hours before the first coaching session or before accessing a program, a full refund may be considered.
• Digital product not yet accessed: If a digital product purchase has not been accessed, downloaded, opened, or delivered, a refund request may be reviewed before access is granted.
• Technical issue or billing error: In case of duplicate payment or clear billing error, a full or partial refund will be issued.
• Justified dissatisfaction, case-by-case: Any dissatisfaction request must be sent to support@medfitcoach.com with a detailed explanation within 48 hours after the first session. After review, a commercial gesture or credit note may be offered.

4. How to Request a Refund

All refund requests must be sent by email to support@medfitcoach.com.

Please include the following information:

• Full name
• Email address used for the purchase
• Order number, if applicable
• Reason for the refund request
• Any supporting evidence or relevant information

Requests are reviewed within a maximum of 7 business days. A response will be sent by email.

5. Refund Method

Refunds will be processed using the same payment method used for the original transaction, for example credit card via Stripe.

If a purchase is processed by a third-party checkout provider, refunds may also be handled according to that provider's payment and risk policies, including action taken to correct duplicate charges or billing errors.

No cash refunds or alternative payment methods will be provided.

Bank processing times may vary, typically 3 to 10 business days depending on your bank.

6. Complaints

If you have a complaint regarding a service or refund, please contact us at support@medfitcoach.com or +44 7478036418.

7. Changes to This Policy

We reserve the right to modify this policy at any time. The applicable terms are those in effect at the time of your purchase.