Refund Policy
Last updated: March, 2026
medfitcoach.com
Medfitcoach Ltd – Company Number: 17111832
1. Nature of Services
The website medfitcoach.com, operated by Medfitcoach Ltd, provides online personal coaching services, including but not limited to:
- Individual or group coaching sessions
- Personal development programs
- Access to digital content (documents, videos, tools)
- Remote personalized support
2. No Right of Withdrawal (Personalized Digital Services)
In accordance with applicable UK regulations and Article 16 of the EU Directive 2011/83/EU (as transposed), the right of withdrawal does not apply to:
- Services fully performed before the end of the withdrawal period, where execution has begun with the consumer’s prior express consent;
- The supply of digital content not provided on a tangible medium (such as videos, eBooks, platform access), where execution has begun with your prior express consent and acknowledgment of waiver of the right of withdrawal.
Therefore, no automatic refunds are provided for services that have already been delivered or started, including:
- Coaching sessions already completed or started
- Digital content already delivered or accessed
- Activated packages or subscriptions
3. Refund Conditions
Partial or exceptional refunds may be granted at the sole discretion of Medfitcoach Ltd in the following cases:
- Cancellation before service start: If you cancel at least 24 hours before the first coaching session or before accessing a program, a full refund may be considered.
- Technical issue or billing error: In case of duplicate payment or clear billing error, a full or partial refund will be issued.
- Justified dissatisfaction (case-by-case): Any dissatisfaction request must be sent to support@medfitcoach.com with a detailed explanation within 48 hours after the first session. After review, a commercial gesture or credit note may be offered.
4. How to Request a Refund
All refund requests must be sent by email to:
📧 support@medfitcoach.com
Please include the following information:
- Full name
- Email address used for the purchase
- Order number (if applicable)
- Reason for the refund request
- Any supporting evidence or relevant information
📌 Requests are reviewed within a maximum of 7 business days. A response will be sent by email.
5. Refund Method
Refunds will be processed using the same payment method used for the original transaction (e.g., credit card via Stripe).
No cash refunds or alternative payment methods will be provided.
Bank processing times may vary (typically 3 to 10 business days depending on your bank).
6. Complaints
If you have a complaint regarding a service or refund, please contact us at:
📧 support@medfitcoach.com
📞 +44 7478036418
7. Changes to This Policy
We reserve the right to modify this policy at any time. The applicable terms are those in effect at the time of your purchase.