Privacy Policy - Medfitcoach Ltd

Welcome to medfitcoach.com. Protecting your personal data is important to Medfitcoach ltd (Company Number: 17111832). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

1. Data Controller

Medfitcoach Ltd
Address: 2 Frederick, Street Kings Cross, London, WC1X 0ND, UNITED KINGDOM
Company Number: 17111832
Phone: +44 7478036418
Email: support@medfitcoach.com
Website: https://medfitcoach.com

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: first name, last name, email address, postal address (if provided).
  • Billing / Payment Data: information required for payment processing (e.g., transaction references). We do not store full credit card numbers; payments are processed by third-party providers (see section 5).
  • Technical Data: IP address, browser type, pages visited, log data.
  • Communication Data: messages sent via contact forms, support emails.
  • Cookies and Similar Technologies: cookie identifiers and tracking data to improve the website and analyze usage.

3. Purpose of Processing & Legal Basis

We process your data for the following purposes:

  • Providing services and managing orders (performance of a contract) — name, email, address, payment data, order history.
  • Processing payments and fraud prevention (contract performance / legitimate interest).
  • Customer support (contract performance or consent depending on the case).
  • Website improvement and analytics (legitimate interest).
  • Compliance with legal obligations (e.g., accounting records).
  • Marketing communications (only if you have given explicit consent).

You may withdraw your marketing consent at any time (see “Your Rights”).

4. Cookies

We use cookies to ensure website functionality, remember your preferences, and analyze usage. You can configure your browser to refuse cookies; however, some features of the site may not function properly.

5. Service Providers & Transfers (Including Stripe)

We use third-party providers for hosting, payment processing, email delivery, analytics, and security.

  • Payments: Payments are processed by Stripe (or other providers). Necessary transaction data may be shared with them. We do not store full card details. Payment security and terms are governed by the provider.
  • Hosting & Infrastructure: Technical data and files are hosted by our hosting provider.
  • Email & Support: Email delivery and support ticket platforms.

These providers may be located outside the UK/EEA. When data is transferred internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses).

6. Data Retention

We retain your data only as long as necessary:

  • Billing & transaction data: typically 6–10 years (legal obligations).
  • Account/contact data: as long as your account is active or needed for business purposes.
  • Technical/log data: limited retention (e.g., 6–24 months).

7. Security

We implement appropriate technical and organizational measures to protect your data (encryption, restricted access, backups). However, no internet transmission is 100% secure.

8. Your Rights

Under applicable laws (UK GDPR / GDPR), you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing (e.g., marketing)
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority (e.g., ICO in the UK)

To exercise your rights, contact us at: support@medfitcoach.com
We will respond within legal deadlines (usually 1 month).

9. Children

Our services are not intended for children under 16. If we discover we have collected such data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy. The latest version will always be available on this page. Significant changes will be communicated via email or the website.

11. Contact

For any questions regarding your personal data:

Email: support@medfitcoach.com
Phone: +44 7478036418
Address: 2 Frederick, Street Kings Cross, London, WC1X 0ND, UNITED KINGDOM

12. Stripe Information (Quick Summary)

  • Data Controller: medfitcoach ltd (17111832)
  • Website: https://medfitcoach.com
  • Payments processed via: Stripe (no full card storage)
  • Main purposes: order processing, payments, support, fraud prevention
  • Legal basis: contract performance, legitimate interest, consent (marketing)
  • International transfers: possible with safeguards in place
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