TERMS AND CONDITIONS OF SALE (CGV)

medffitcoach.com
A brand of Medfitcoach ltd
Company Number: 17111832
Last updated: March 2026

1. Preamble

These Terms and Conditions of Sale (T&C) govern the sale of services on the website https://medffitcoach.com, operated by:

Medfitcoach ltd
Address: 2 Frederick, Street Kings Cross, London, WC1X 0ND, UNITED KINGDOM
📧support@medfitcoach.com
📞 +44 7478036418

By ordering a service on our website, you fully accept these Terms and Conditions.

2. Services Offered

Medfitcoach Ltd provides the following services:

  • Online personal coaching
  • Individual or group remote support
  • Personal development programs
  • Digital content (videos, guides, exercises, etc.)

All services are provided online only and delivered electronically or via video conferencing.

3. Orders

3.1 Process

The customer selects a service, fills in their information, and completes payment via a secure platform (e.g., Stripe).

3.2 Confirmation

An order confirmation is sent by email. The contract is considered concluded upon receipt of payment.

3.3 Refusal of Order

We reserve the right to refuse any order in cases of:

  • Non-payment
  • Abusive or fraudulent behavior
  • Clear incompatibility between the service and the customer’s needs

4. Pricing and Payment

Prices are displayed in GBP (£) or EUR (€) depending on your location. VAT is not applicable (under applicable small business exemption rules or equivalent UK regulation).

Payments are processed online via a secure platform (Stripe). We do not store any banking details.

5. Service Delivery

Services are delivered:

  • Via video call (Zoom, Google Meet, etc.) according to scheduling
  • Through online access or email delivery (digital content)

The customer must verify the accuracy of their information before confirming the order. No refunds will be granted in case of input errors.

6. Right of Withdrawal

Personalized Coaching:

➡️ No right of withdrawal once the session has started or the service has been delivered (customized and digital services).
➡️ Cancellation with a full refund is possible if requested at least 24 hours before the first session.

Digital Content:

➡️ No refunds after access has been granted, in accordance with UK/EU regulations, as the customer agrees to immediate execution and waives their right of withdrawal.

Please refer to our Refund Policy.

7. Customer Obligations

The customer agrees to:

  • Provide accurate information
  • Respect booking conditions
  • Not share, distribute, or resell content
  • Maintain respectful behavior towards the coach

8. Liability

Medfitcoach Ltd shall not be held liable for:

  • Misuse of the advice provided
  • Failure to achieve expected results (coaching is support, not a guarantee of success)
  • Any indirect or intangible damages

9. Intellectual Property

All content is protected by copyright law. The customer is granted a personal, non-transferable right of use.
Any reproduction or distribution without authorization is strictly prohibited.

10. Personal Data

The processing of personal data is governed by our Privacy Policy.
You may exercise your rights at any time by contacting: support@medfitcoach.com

11. Complaints and Dispute Resolution

For any complaints, contact us at:
📧 support@medfitcoach.com

We commit to responding within 10 business days.

If no amicable solution is found, you may refer the matter to a mediator or competent courts.

12. Governing Law

These Terms are governed by UK law.
Any dispute shall fall under the jurisdiction of the competent courts of the United Kingdom, unless otherwise required by mandatory law.

13. Changes to the Terms

Medfitcoach Ltd reserves the right to modify these Terms at any time. The applicable version is the one in force at the time of the order.

14. No Medical Services

MedFitCoach provides fitness coaching only.

We do NOT provide:

  • Medical advice
  • Diagnosis
  • Treatment

Clients should consult a healthcare professional before starting any program.

15. Refund Policy

Due to the digital nature of our services:

  • All sales are final
  • No refunds will be issued once access to the service has been granted

16. Cancellation Policy

For subscription services:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of the current billing period
  • No partial refunds will be provided
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